Rafi
Role: Live Support
Languages: Bengali, English
Time: Dhaka Time, 9 AM to 11 AM
Talk directly with the sona101 support team
From Dhaka to all of Bangladesh, sona101 Support works very fast
Download the sona101 APK View Help Center
4 agents, 3 languages, 1 goal
Sabina
Role: Communications Coordination
Languages: Bengali, Hindi
Time: Dhaka Time, 24-hour rotation
Mehedi
Role: Account Verification
Language: Bengali
Time: Dhaka Time, 12 PM to 8 PM
Tania
Role: Help Center
Languages: Bengali, English
Time: Dhaka Time, 8 PM to 8 AM
sona101 Contact: These four are your first line of support
How does support shift work
The first reply usually arrives within 10 minutes
Dhaka, Chattogram, and Sylhet users are in one queue; questions related to bKash, Nagad, Rocket are also seen in the same queue
In night shifts, simple questions move quickly; for complex account help, a ticket number is taken and followed up
See sona101 Login InstructionsThree contact channels
Email support
Write and send, and receive detailed answers
Account, login, and APK issues are easily tracked here
Mobile chat
This is the fastest for quick questions
Many Bangladesh users can open chat on 3G
Help Center
Guide, Policies, and General Questions in one place
Check here first to save time
If you are looking for sona101 Help, these three channels will work
Users' three common questions
Where can you find sona101 Contact?
Start from this page's chat, email, and help center
What to do if you have issues with bKash or Nagad?
During a transaction, send screenshots and partial information; the team quickly checks
How fast does sona101 Help respond?
Usually the first response comes within 10 minutes; at night it may take a little longer
With accurate information, sona101 Support moves faster
Start now
If you open the sona101 App, support is just one more click away
Even if not logged in, you can download the APK and later log in
Download the sona101 App